FAQs

Q. What should I do to prepare for my Brazilian wax?

A. If this is your first Brazilian, just take a deep breath and relax…it’s really not as bad as you think and it DOES get better! If you normally shave, book your appointment for 4 weeks after your last shave. Although everyone is different so here’s the benchmark…hair needs to be at least 1/4 inch long in order for the wax to effectively grip it. If you don’t shave or it’s been a while, go ahead and trip those bad boys a few days beforehand. If the hair is too long they could break, and honestly it causes you to feel it more. Lightly exfoliate a day or 2 prior to your appointment and stay hydrated, drink that water.

Q. Can’t you just trim the hair for me?

A. The thing is that trimming while on the treatment table will be a mess as there’s no way to contain the trimmed hair and sanitation is our number 1 priority at Skinfinity. I suggest sitting on the throne and carefully trim, so you’ll have minimal cleanup.

Q. I did it…I got my Brazilian wax. Now what do I do?

A. Yayyyyy you made it🥳! Just some simple steps over the next 24-48 hours will help you to keep you skin smooth:

• Don’t touch the area with unwashed hands

• Wear loose-fitting clothing

• Avoid chlorinated pools/saunas/hot tubs

• Wait about 3 days then lightly exfoliate the area a few times a week. Try not to over-exfoliate though, just some dry body brushing before going into the shower would be sufficient (like with authentic Bahamian sponge) or very lightly with a body scrub.

• Moisturize your skin

If this is your first Brazilian we recommend your next 3-4 treatments to be 3 weeks apart. This will help to get the hairs in the same growth cycle and give you the best result. Then your appointments can be pushed to every 4-6 weeks. Please DO NOT SHAVE in between appointments and don’t wait for all of the hair to fully grow back as you’ll be starting again from scratch.

Q. Can I get waxed while I’m pregnant?

A. Yes you can!

Q. I’m a guy, can I get waxed too?

A. Yes you can!

Q. When can’t I wax?
A. 1) If you’re using any retinol products in the area you wish to be waxed.
2) If you’re taking Accutane or stopped taking for less than 12 months.
3) If you’re sunburned, recent surgery, pustules, in the area to be waxed.
4) If you have uncontrolled diabetes
Please disclose any medical conditions you may have before we wax you and please freshen up prior appointment.

Q. It’s that time of the month, can I still get a bikini or Brazilian wax?

A. Yes you can. Just please be sure to utilize the cleansing wipes always provided and have a fresh tampon. Also know that during this time our bodies can be more sensitive so you may experience more discomfort during your session.

Q. I’m just getting a facial, why do I have to complete a form?
A. Our facials are results driven and use active ingredients and electrical modalities to enhance product penetration. Some of these ingredients and/or modalities should be avoided when certain factors are present. So please be truthful and complete the form for your protection…everything you write on the form is held in the strictest confidence.

Cancellation/Late/No-Show Policy

Thank you for booking with Skinfinity, your selected treatments have been reserved especially for you. We value our clients’ time and ask that you respect ours by adhering to our updated scheduling policies. We understand that things can happen in life. If the need arises and you need to reschedule or cancel your appointment, please notify us at least 12 hours in advance. You can do this either using the link in your confirmation email, or via WhatsApp.

Cancelations with less than 12 hours notice are subject to a cancellation fee of 50% of your total scheduled services. Should you miss your appointment with no prior notice you will be charged in full for the scheduled service.

If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full.

When you book your appointment, whether directly on the 24/7 online option or through WhatsApp, you will receive an email confirmation. From this email you can tap on “manage appointment” to add to your calendar, reschedule, or cancel your appointment. If it is within 12 hours of your appointment the link won’t work and you’ll need to WhatsApp directly. If you do not receive an email please reach out so that we can ensure there are no typos in the address. You will also receive reminders of your appointment 2 days out.

Forms of Payment

We are happy to announce that we are NOW ACCEPTING DEBIT & CREDIT CARDS! Additionally, you can pay via cash or direct deposit. Please WhatsApp for banking information if you’d like to pay via direct deposit.